Orders & Tables
Every order, every table, one live floor.
Dine-in, counter and online orders land in the same place and stay tied to their table from the first item to the final bill.
Floor view - Main dining
Dine-in
9
Counter
4
Online
6
Three channels
Table, counter and online in one queue
Status by colour
Seated, cooking, served, bill asked
Turn time on every table
Minutes since seating, always visible
Edits flow through
Changes reach kitchen and bill instantly
Taking the order
Wherever the guest orders, it becomes one ticket.
A captain on a handheld, a cashier at the counter and an online order all create the same kind of order record. The kitchen sees one stream, not three.
- Table service. Servers pick the table, add covers and send items course by course.
- Counter and takeaway. Quick-key menus for fast punching, with token numbers for pickup.
- Online and QR. Orders from your online channels and table QR menus drop straight into the queue.
#141 · T6
New- 2 x Masala Dosa
- 1 x Filter Coffee
Tandoor station
#142 · Counter
Cooking- 1 x Veg Thali
- 1 x Sweet Lassi
Tandoor station
#143 · Online
New- 3 x Chicken Biryani
- 3 x Raita
Tandoor station
#139 · T2
Served- 1 x Kadai Paneer
- 4 x Roti
Tandoor station
Tracking the floor
See which table needs you before it waves.
The floor view shows every table's status and how long it has been seated. Tables waiting too long for their next course rise to the top of the list.
- Turn time per table. Know your average turn by section and by hour, not just by the end of the night.
- Move and merge. Shift a party to a bigger table or merge two tables without losing a single item.
- Notes that travel. An allergy noted at the table shows on the kitchen ticket and the guest profile.
Needs attention, sample
- T7Mains due, 26 min seatedLate
- T5Bill requested 3 min agoBill
- T10Seated, no order yet2 min
- T1Dessert menu not offered42 min
Built for service
The small things a busy floor needs.
Sections and covers
Map your floor by section and assign servers, with covers tracked per table.
Table QR ordering
Guests order from their phones and the ticket arrives already tagged to the table.
Course firing
Hold mains until starters clear, then fire with one tap from the floor.
Move, merge, split
Change tables or split a party mid-meal and keep the order history intact.
Item notes
No onion, extra spicy, nut allergy. Notes print on the ticket and save to the guest.
Turn-time reporting
Average time from seating to bill, by table, section, day part and server.
Questions
Asked at the pass.
Can we keep using our handheld devices?
Crustrol runs in the browser on Android tablets, iPads and most POS hardware, so existing handhelds usually work. We check your devices during the demo.
Do online orders need a separate screen?
No. Orders from connected online channels arrive in the same queue as dine-in orders and are clearly labelled by channel.
What happens if the internet drops during service?
Orders already on screen stay visible. We review your network setup during onboarding and recommend a backup connection for busy outlets.
The pass is open
Your restaurant is the next ticket on the rail.
Pick a ticket. We take it from there.
Ordered
Table 9 sends 4 dishes to the pass
This is a sample flow for illustration. Connect your restaurant for real, live order tracking.
Live walkthrough on your own menu
- 1 xYour menu loaded before the call
- 1 xFloor, kitchen stations and billing mapped
- 1 xGo-live plan for your next quiet day
Set it up yourself
- Create your account
- Add tables, stations and menu
- Open your first order