Guest Profiles & Loyalty
Remember the guest, not just the order.
Every bill can link to a guest profile. Over time it becomes a clear picture of who comes in, what they love and when to say thank you.
Guest profile
Guest #2041
First visit 14 weeks ago · Usually Fridays
Visits
11
Avg spend
₹1,240
Party
2-4
Preferences
Offer trigger: 12th visit unlocks a complimentary dessert. Show to server on arrival.
Built from orders
No separate loyalty card to manage
Preferences saved
Spice level, allergies, favourite table
Offer triggers
Rules that fire on visits, dates and habits
Consent first
Guests choose what they share
Order history
Every visit adds a line to the story.
A phone number at billing is enough to link the visit. Dine-in, takeaway and online orders all build the same profile, so a regular is a regular however they order.
- Across channels. Table, counter and online visits in one timeline.
- Across outlets. For chains, a guest is recognised at every location.
- Shown at the right time. Servers see a short summary when the guest is seated or identified.
Visit history, guest #2041
Fri, week 14
Table 12 · 4 guests · ₹2,860
Asked for less spicy gravy
Fri, week 12
Table 3 · 2 guests · ₹1,140
Dal Makhani, Garlic Naan x3
Sat, week 9
Online order · ₹920
Delivered, rated 5
Fri, week 1
First visit · 2 guests · ₹980
Profile created at billing
Loyalty triggers
Offers that feel personal, because they are.
Set simple rules once. When a guest qualifies, the offer appears on the server's screen and on the bill, ready to apply. No stamp cards, no codes to remember.
- Visit-based. Reward the 5th, 10th or 25th visit.
- Date-based. Birthdays and anniversaries the guest chose to share.
- Win-back. Gentle offers when a regular has not been in for a while.
- Active
Every 10th visit
Complimentary dessert
- Active
Birthday week
Free mocktail for the table
- Active
No visit in 45 days
15% off next dine-in
- Draft
Ordered biryani 5 times
Try the new Awadhi biryani on the house
Guest data, done properly
Personal service without being creepy.
Light sign-up
A phone number at billing creates a profile. Nothing else is required.
Stated preferences
Staff record what guests tell them, like spice level or seating, not guesses.
Consent and deletion
Guests can ask to be forgotten, and you can remove a profile in two clicks.
Offers on the bill
Qualified offers appear on the bill automatically for the server to apply.
Lapsed guest view
A list of regulars who have not visited recently, for your own outreach.
Guest segments
Group guests by visit frequency, spend or favourite category.
Questions
Asked at the pass.
Do guests need to download an app?
No. Profiles are created from billing details, usually a phone number, with the guest's consent.
Is guest data shared with anyone?
No. Guest data is used for your service and loyalty only, and is never sold to third parties. See Data & Security for details.
Can we send offers by SMS or WhatsApp?
You can export consented guest segments for your own messaging tools. Built-in messaging is available on supported plans.
The pass is open
Your restaurant is the next ticket on the rail.
Pick a ticket. We take it from there.
Ordered
Table 9 sends 4 dishes to the pass
This is a sample flow for illustration. Connect your restaurant for real, live order tracking.
Live walkthrough on your own menu
- 1 xYour menu loaded before the call
- 1 xFloor, kitchen stations and billing mapped
- 1 xGo-live plan for your next quiet day
Set it up yourself
- Create your account
- Add tables, stations and menu
- Open your first order