1. Who this policy covers
This policy applies to three groups of people:
- Restaurant customers who sign up for and manage an account on the platform.
- Restaurant staff who use the platform during service, such as captains, cashiers, chefs and managers.
- Guests of restaurants that use the platform, whose orders and profile details are recorded by that restaurant.
For guest data, the restaurant decides what is collected and why. We process that data on the restaurant's behalf and according to its instructions.
2. Information we collect
Account and business information
Name, email address, restaurant name, number of outlets, business and tax details, and the systems you currently use, provided when you sign up or contact us.
Operational data
Orders, items, modifiers, notes, table and channel, timestamps at each stage of the order, kitchen station activity, bills, tax lines, payment method and payment references, menu items, recipes, stock levels and wastage records.
Guest data
Details a guest chooses to share with the restaurant, typically a name and phone number, together with visit history, order history, stated preferences such as spice level or allergies, and consent status.
Staff data
Staff names, roles, outlet access, login records and an activity log of sensitive actions such as voids, discounts and refunds.
Website data
When you use this website, our servers record standard technical information such as IP address, browser type and pages visited, for security and to keep the site running properly.
3. How we use information
- To run the order flow from table to kitchen to payment, including prep timing and delay alerts.
- To generate bills, invoices and reconciliation reports.
- To build guest profiles and apply loyalty rules set by the restaurant.
- To keep menu availability in line with stock.
- To improve prep time estimates and delay predictions for that restaurant's own kitchen.
- To provide support, onboarding and account communication.
- To protect the platform against fraud, abuse and security threats.
4. What we do not do
- We do not sell guest data, restaurant data or staff data to anyone.
- We do not use one restaurant's guest list to market to, or on behalf of, another restaurant.
- We do not share guest profiles with advertisers or data brokers.
- We do not store full card numbers. Card payments are processed by the restaurant's payment provider.
5. Sharing with service providers
We use carefully selected providers for hosting, email delivery and payment processing. They receive only the information needed to perform their service and are bound to protect it. Where a restaurant connects an online ordering channel or payment gateway, data moves between the platform and that provider as needed to fulfil orders and payments.
We may disclose information if required by law, or to protect the rights, property or safety of our users, guests or the public.
6. Data retention
Operational and guest data is kept for as long as the restaurant's account is active, or as long as needed to meet tax and accounting obligations. When an account is closed, the restaurant can export its data, after which it is deleted or anonymised within a reasonable period, except where the law requires us to keep it.
7. Security
Data is encrypted in transit using TLS and encrypted at rest on our hosting infrastructure. Access is controlled by role, and sensitive actions are logged. More detail is available on our Data & Security page.
8. Your choices and rights
- Restaurants can access, correct and export their data from the dashboard at any time, and request deletion when closing an account.
- Guests can ask the restaurant to view, correct or delete their profile, or to stop sending them offers. Restaurants can remove a guest profile directly from the platform.
- Staff can ask their employer to correct their details.
9. Cookies
This website uses only the cookies needed to function, such as a session cookie that supports form verification. We do not use advertising cookies on this website.
10. Changes to this policy
If we make material changes, we will notify restaurant customers by email or in the dashboard before the changes take effect.
11. Contact
For privacy questions or requests, reach us through the contact page.